At Pura Vida Bracelets® (operated via
www.pvrauidobracellets.com, with headquarters at 328 Missouri Avenue, Jacksonville, Florida 32254, United States), we’re committed to getting your favorite friendship bracelets and jewelry to you quickly and seamlessly. This Shipping Policy outlines our shipping timelines, costs, and guidelines to keep you informed every step of the way. By placing an order through our website, you agree to the terms below.
- We offer shipping to locations worldwide—there are no restrictions on domestic (United States) or international delivery, and our shipping timelines apply uniformly to all destinations.
- All orders, regardless of size, value, or destination, are eligible for our shipping services. No minimum purchase is required to qualify for shipping.
- We’re proud to offer complimentary shipping on every order—no exceptions. You will not be charged any shipping fees at checkout, whether you’re ordering one friendship bracelet or a full set of jewelry.
- This free shipping benefit applies automatically to all orders; no promo codes or additional steps are needed to claim it.
We work to fulfill your order as quickly as possible, with clear timelines for processing and delivery:
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Order Processing: Most orders are processed and prepared for shipment within 1–3 business days of placement. Processing time excludes weekends and holidays, and may be slightly extended during peak seasons (e.g., holidays, sales events) due to higher order volume—we will notify you via email if there is a delay.
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Delivery Estimates: Once your order ships, delivery typically takes 6–12 days to reach its destination. This timeline applies to both domestic (United States) and international orders, and is calculated from the date your order leaves our fulfillment center.
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No 加急 (Expedited) Shipping: We do not offer expedited or rush shipping options at this time. All orders are shipped via our standard, reliable carrier partners to ensure cost-free delivery for you.
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Accuracy Responsibility: It is your responsibility to provide a complete, accurate shipping address (including street name, apartment/unit number, city, postal/zip code, and country) at checkout. Incomplete or incorrect addresses may lead to delivery delays, returned packages, or lost orders.
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Address Changes: If you need to update your shipping address after placing an order, contact our customer support team at service@pvrauidobracellets.com within 24 hours of order placement. We cannot guarantee address changes once the order has been processed or shipped.
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Returned Packages: If an order is returned to us due to an invalid or incomplete address, we will notify you via email. To reship the order, you may be required to cover any additional carrier fees (if applicable)—we will share these details with you before proceeding.
- Once your order ships, we will send a shipping confirmation email to the email address linked to your order. This email includes a unique tracking number and a link to the carrier’s website, where you can monitor your package’s status (e.g., in transit, out for delivery, delivered).
- Tracking information may take 24–48 hours to update on the carrier’s site after your shipping confirmation is sent, as it takes time for the carrier to scan and process the package.
For international orders, please keep the following in mind:
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Customs & Duties: International shipments may be subject to customs fees, import duties, or taxes imposed by the destination country. These fees are the responsibility of the recipient (not Pura Vida Bracelets®) and are determined by the local customs authority. We recommend checking with your country’s customs office to understand potential costs before placing an order.
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Customs Delays: Occasionally, international shipments may be delayed by customs inspections. These delays are beyond our control, but we will provide all necessary documentation (e.g., commercial invoice) to help speed up the process.
- If your tracking information shows your package as “delivered” but you have not received it, first check with household members, neighbors, or your local postal service—packages are sometimes left in secure locations (e.g., mailrooms, porches) or marked as delivered before arrival.
- If you cannot locate your package within 3 business days of the “delivered” status, contact our customer support team at service@pvrauidobracellets.com with your order number and tracking number. We will work with our carrier partners to investigate and resolve the issue, which may include sending a replacement or issuing a refund (per our Refund Policy).
- For packages that are lost in transit (tracking shows no movement for 10+ days), we will initiate an investigation with the carrier. Once the loss is confirmed, we will send a replacement order or process a refund at your discretion.
If you have questions about your order’s shipping status, need help with tracking, or have other shipping-related concerns, reach out to our customer support team:
- Email: service@pvrauidobracellets.com
- Website: Visit www.pvrauidobracellets.com and navigate to the “Contact Us” page to submit an inquiry.
- Mailing Address: 328 Missouri Avenue, Jacksonville, Florida 32254, United States
We’re here to ensure your Pura Vida order arrives safely and on time—thank you for trusting us with your jewelry needs!
