At Pura Vida Bracelets® (operated via
www.pvrauidobracellets.com, with headquarters at 328 Missouri Avenue, Jacksonville, Florida 32254, United States), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, sign up for updates, or interact with our services. By using our website or engaging with our brand, you agree to the practices outlined in this policy.
We only collect personal information that is necessary to provide, improve, and secure our services. The types of information we may gather include:
-
Personal Identification Information: Such as your name, email address (e.g., when you submit your email for early access or contact us via service@pvrauidobracellets.com), shipping address, billing address, and phone number (when provided during checkout).
-
Purchase and Transaction Information: Details about your orders, including items purchased, payment method (we do not store full payment card details—this is handled by secure third-party payment processors), order totals (in USD), and shipping preferences.
-
Website Usage Information: Non-identifiable data like your device type, browser version, IP address (to approximate location for service optimization), pages visited on our site, and time spent on pages. This helps us improve website functionality and user experience.
-
Social Media and Engagement Data: If you interact with our social media accounts (e.g., Facebook, Instagram, Pinterest, TikTok, YouTube, Twitter), we may collect publicly available information about your engagement (e.g., likes, comments) only if you choose to connect these accounts to our services.
We use your personal information for specific, legitimate purposes that align with providing you with a seamless, secure, and enjoyable experience:
-
Fulfill Orders: Process your purchases, arrange shipping (in line with our 1-3 day shipping and 6-12 day delivery timelines), and send order confirmations or updates.
-
Provide Customer Support: Respond to your inquiries, assist with returns (per our 60-day return policy), process refunds (within 5-10 days), and address any issues related to your orders or account.
-
Improve Our Services: Analyze website usage data to enhance site performance, update product offerings, and tailor content to better meet your preferences.
-
Send Updates (With Your Consent): Share news about new jewelry designs, promotions, or community stories via email—only if you have opted in (e.g., by agreeing to terms when submitting your email for early access). You can unsubscribe from these communications at any time using the link in our emails.
-
Ensure Security: Protect our website, users, and business from fraud, unauthorized access, or other security risks by verifying information and monitoring for suspicious activity.
We implement industry-standard security measures to keep your personal information safe and prevent unauthorized access, disclosure, or misuse:
-
Secure Storage: Personal and transaction data is stored on encrypted servers, and we limit access to this information to only authorized team members who need it to perform their roles.
-
Third-Party Payment Security: We work with trusted payment processors that comply with global security standards (e.g., PCI DSS) to handle payment details—we never store full credit card numbers or sensitive payment data on our servers.
-
Website Security: Our website uses secure protocols (e.g., HTTPS) to encrypt data transmitted between your device and our servers, and we regularly update our security tools to address emerging risks.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only with trusted partners who help us deliver our services, and these partners are required to protect your data:
-
Payment Processors: To process your payments securely (e.g., verifying card details and completing transactions).
-
Shipping Providers: To fulfill your orders, including sharing your shipping address to arrange delivery.
-
Customer Support Tools: Third-party platforms that help us manage inquiries and provide support (e.g., responding to emails sent to service@pvrauidobracellets.com).
-
Legal or Regulatory Authorities: If required by law, court order, or to comply with legal obligations (e.g., investigating fraud or protecting our rights).
You have control over your personal information and can exercise the following rights at any time:
-
Access Your Information: Request a copy of the personal data we hold about you (e.g., your order history, contact details).
-
Correct Inaccuracies: Ask us to update or correct any incorrect or outdated information (e.g., a change to your shipping address).
-
Delete Your Information: Request the deletion of your personal data, provided this does not conflict with legal obligations (e.g., retaining order records for tax purposes).
-
Opt Out of Marketing: Unsubscribe from promotional emails by clicking the “unsubscribe” link in any email we send, or contact us at service@pvrauidobracellets.com to opt out.
To exercise these rights, please contact us at service@pvrauidobracellets.com with your request—we will respond promptly and assist with your inquiry.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make updates, we will revise the policy on our website (
www.pvrauidobracellets.com) and ensure it is easily accessible. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please reach out to us:
- Email: service@pvrauidobracellets.com
- Website: www.pvrauidobracellets.com
- Mailing Address: 328 Missouri Avenue, Jacksonville, Florida 32254, United States
We are committed to addressing your inquiries and resolving any privacy-related issues promptly.
